> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.erlcrussia.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets

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# Setting Up the Ticket System

## What is This?

A user support system: users create private ticket channels by clicking buttons on interactive panels, and staff handle inquiries. Ideal for complaints, leadership questions, recruitment, and private correspondence.

Tickets feature:

* **Support Roles** — users who can see and respond within tickets;
* **Transcripts** — upon closure, the bot saves chat logs (HTML export or video) into designated log channels;
* **Visual Panel Builder** — build modular ticket panels with zero code directly in Discord.

## How to Configure

1. Open `/configure` → navigate to the **“Ticket Settings”** page.
2. Enable the module: set status menu to **“Enabled”**.
3. Click **“Go to Setup”**.

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## Roles and Access

The **“Ticket Permissions and Access Settings”** page provides four role selector menus:

* **“Ticket Config Roles”** — who can modify ticket settings;
* **“Ticket Creation Roles”** — who can open tickets;
* **“Staff Roles”** — who provides support and handles tickets;
* **“Claim Roles”** — who can claim tickets into active handling.

## Channels and Categories

The **“Channel and Category Settings”** page:

* **Transcript Log Channel** — destination for HTML export files upon ticket close;
* **Video Transcript Channel** — destination for video transcript recordings;
* **Ticket Category** — Discord category where newly opened ticket channels will be created.

## Ticket Panels

The **“Ticket Panels”** page:

* **“Configure Panel List”** — create panels (name + Discord category), up to 25 panels;
* each panel supports customized parameters: support roles, post-claim roles, ping roles;
* **“Configure Ticket Limit”** — limit concurrent open tickets per user.

### Visual Panel Builder

The **“Configure Panel”** button opens an interactive visual layout editor (up to 25 blocks). Available elements:

| Element           | Description                                              |
| ----------------- | -------------------------------------------------------- |
| **Text**          | Plain text message block                                 |
| **Divider**       | Visual horizontal separator line                         |
| **Image Section** | Text accompanied by a side thumbnail or button           |
| **Media Gallery** | Multi-image preview grid                                 |
| **Action Row**    | Up to 5 buttons or a dropdown menu with up to 25 choices |
| **Container**     | Color-accented wrapper holding nested child blocks       |

Button and dropdown actions:

* **“Open Form (Modal)”** — users complete a modal questionnaire before ticket creation (up to 5 fields: text input, role selector, user selector);
* **“Create Ticket Directly”** — channel generates instantly;
* **Navigate to Sub-Panel** — multi-step branching menus;
* **External Link URL**.

Additionally, customize open/close/DM messages, panel embed colors, banners, block reordering, and **live preview**.

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  **Tip:** Build a main panel with a category select menu (“General Inquiry”, “Complaint”, “Application”) and link a tailored form to each choice — ensuring incoming tickets contain all required information upfront.
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